The 2021 Subaru Love Promise Customer Commitment Award

The 2021 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2021 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Fitzgerald's Countryside Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Humane Society of Pinellas

Did Fitzgerald's Countryside Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Fitzgerald's Countryside Subaru

Subaru and Fitzgerald's Countryside Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Because Subaru Loves Pets, Spot Was Saved - Sherri S

Almost completely hairless and severely underweight, 7-year-old Spot came to our facility in a heartbreaking state. Confiscated by law enforcement in a neighboring county, Spot was malnourished and diagnosed with scabies. Upon her arrival, our medical team jumped into action performing the necessary tests and discovered that Spot had an upper respiratory infection, a bacterial skin infection known as pyoderma, infections in both of her ears that caused bleeding, intestinal parasites, and a complication with her right eye, known as entropion. Entropion is a condition in which the eyelid folds inward, causing the eyelashes to rub against the cornea causing discomfort and loss of vision if corrective surgery is not performed. On top of all her infections, her bloodwork determined that she was also heartworm positive. With worms living in her heart and bloodstream, Spot is required to remain on low activity and endure the entirety of the 2-month long treatment that consists of 3 phases of injections. Through all of her testing, staff handling, and constant pain, Spot’s tail continued to wag. We resumed Spot’s scabies medication as well as begun treatment of her other ailments and scheduled her eyelid repair procedure. Because of the Subaru Loves Pets program, Spot was able to receive the expensive medical treatment she needed to stay alive, and thrive. Spot's hair grew back in, her eye was saved, and she received the heartworm treatment needed. Spot was adopted into her Furever home on 10/06/20! Amazing matches like this one are made possible by the support of our dedicated partners like Michael Hohl Subaru. The Subaru Loves Pets promotion allowed us to waive the adoption fees for a shelter dog in need every day during the month of October, and as a result 31 shelter dogs in need just like Dax Shepherd received essential life-saving care and found Forever Homes. ~The NHS team and all of our shelter pets thank you from the paw-tom of our hearts for your support Subaru!

Humane Society of Pinellas
Because Subaru Loves Pets, Spot Was Saved

Giving More to Mease - Niki M

On June 16th, the LLS Suncoast Chapter and Fitzgerald Countryside Subaru had the pleasure of delivering 80 blankets to Mease Countryside Hospitals part of the Subaru Loves To Care program. During this particular visit, there were no patients who the group was able to meet and personally deliver the blankets to. While the Subaru team would have loved have that interaction with patients, it was certainly eye opening for those involved that the cancer was affecting the patient in such a difficult mental and physical way that they turned away visitors. Everyone was able to learn and understand that the patients are the priority and we must respect their privacy in what is probably one of the hardest things they have been through. However, the Subaru and LLS team got to meet the nurses and staff who help save lives every day. This incredible act of generosity was warmly received by the Mease Hospital staff who were thrilled to accept the blankets on the patients’ behalf and distribute these comforting gifts to their patients. LLS is proud to partner with Subaru to spread hope, love and warmth to those fighting cancer, across the country and right here in the Tampa, Florida community. Many thanks to everyone at Fitzgerald Subaru and Mease Countryside Hospital, not only for a memorable day, but for supporting LLS’s mission to cure blood cancers and improve the quality of life of patients and their families.

Leukemia & Lymphoma Society
Giving More to Mease

Number 10 and counting - Spencer B

My story with Subaru begins in Alaska in 1984 with number 1. 3 months later, I got number 2; a red 1979. I have owned other brands, but always came back to Subaru. Since I moved to Clearwater, FL I have had my cars serviced with Fitzgerald. Best car decision I made as far as service, both on the car and customer. Since 2010, I have bought a 2010 Forester, a 2011 Legacy, and 2014 Forester, then leased two for my daughter, then I just purchased a 2019 Forester because of the additional safety features, and a 2019 Impreza for my sweetie. All total, not including a couple used ones, I have over 10 I have purchased or leased. However, I was not the first of our family. I was on my cousin’s Facebook page and he had a picture of my then 75 year old grandmother in Maine with a 65ish red Subaru at the farm. So, she started the whole Subaru adventure for me. I know one of the things this story should focus on is the people I have worked with all these years. From the very beginning, the service of the car and the customer service has been great. However, I will focus on the Fitzgerald experience. In 2006, I started at Fitzgerald’s service department. My service guy was Eric Coffey. He was great. Always on top of everything regarding all the Subaru’s we owned. He then moved to Service Manager, and still was involved, but the new service LADY was Lisa Rorick, and is still the service lady. She is great. Eric is now the General Manager at Fitzgerald, and I believe is not over the whole area. Not sure how big that area is, but it is a lot, and there is none better. I had the pleasure of meeting Mr. Fitzgerald just recently. He is a wonderful gentleman. All the way through the Fitzgerald organization there is a aura of Mr. Fitzgerald. Nice. Congenial. Service focused. They are truly the best. Thank you all for the life experience of owning Subarus. There will be no other car in my future.

Number 10 and counting

Fitzgerald Subaru Helps Cancer Patients - Sherri S

The Leukemia & Lymphoma Society is proud to partner with Fitzgerald Countryside Subaru for the Subaru Loves to Care program. On June 18, 2017 Fitzgerald Subaru delivered 80 care blankets and 10 craft kits to cancer patients at Mease Countryside Hospital. The patients are so grateful to Fitzgerald Subaru and their customers for the warm wishes and caring support!

The Leukemia & Lymphoma Society
Fitzgerald Subaru Helps Cancer Patients

Subaru Loves the Earth - E-Waste Event - Danielle S

We would like to thank our customers for participating in our E Waste Recycling event during the month of April. With your help, we were able to prevent 2,090 lbs of carbon emissions from polluting the atmosphere. This is equivalent to saving 81 trees, 356 gallons of gasoline, 3,030 plastic bottles, and 13,936 aluminum cans. Thank you for helping strengthen the Subaru Love Promise!

Subaru Loves the Earth - E-Waste Event

April 1-30, 2015 E-Waste Recycling Event - Molly M

Throughout the month of April, we are hosting an E-Waste Recycling Event in our store to collect unwanted electronics. We've arranged to work with a company who will responsibly collect, re-purpose, and recycle your electronic waste. Help us protect our environment. Just show up with your E-Waste and we'll do the rest! The first 50 customers who contribute will receive a complementary environmental badge of ownership. We will accept: LCD Monitors, Cell Phones, Laptops, Tablets, CRTs up to 40", Video Games/Consoles, Fax Machines, DVD/VCR Players, Printers, Computer Peripherals, Switches/Routers, Cords and Wires.

April 1-30, 2015 E-Waste Recycling Event